1. Who We Are
Sirios Travel is a travel agency that sells travel products and services. For any privacy-related questions, contact us at: [email protected]
2. What Data We Collect
When you use our website, we may collect:
- Contact & enquiry data — your name, email address, phone number, and message when you submit an enquiry
- Travel details — pick-up and drop-off locations, departure and return dates, number of passengers, number of rooms, and trip category, where provided
- Payment data — billing name, card details, and transaction information when you make a purchase
- Usage data — anonymised information about how you browse our site (pages visited, referral source, device type)
We do not collect sensitive personal data (such as passport numbers or health information) through this website.
3. How We Use Your Data
We use your data to:
- Respond to your enquiries and prepare travel quotes or bookings based on your requirements
- Provide the travel services you've requested
- Process payments securely
- Improve our website and understand how visitors use it
We do not use your data for advertising, and we do not sell it to third parties.
4. Third-Party Services
Analytics — Plausible Analytics
We use Plausible Analytics to understand site traffic. Plausible is cookieless and collects no personal data — it tracks only aggregated, anonymous statistics.
Contact Forms — Web3Forms
Enquiries submitted through our contact forms — including your name, email, phone number, and travel details — are processed via Web3Forms. Web3Forms temporarily stores submissions on encrypted AWS servers for up to 30 days, after which they are automatically deleted. Web3Forms does not sell your data.
Payments — Stripe
Payments are processed by Stripe. Your card details are entered directly into Stripe's secure environment — we never see or store your raw payment information. Stripe may use strictly necessary cookies to process transactions and prevent fraud.
5. Cookies
This website does not use tracking or advertising cookies. Stripe may set functional cookies on payment pages solely to enable secure transaction processing.
6. Data Retention
| Data | Retention period |
|---|---|
| Contact form submissions (Web3Forms servers) | Up to 30 days, then auto-deleted by Web3Forms |
| Enquiry emails forwarded to us | Until your matter is resolved, or upon your request |
| Payment records (via Stripe) | As required by applicable law |
7. Your Rights (GDPR)
As a resident of the European Economic Area, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Lodge a complaint with your national data protection authority
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Data Security
We take reasonable technical measures to protect your data. Payment data is handled entirely by Stripe, which is PCI-DSS certified. Form submission data is encrypted at rest by Web3Forms.
9. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top will reflect any changes. Continued use of the website after changes constitutes acceptance of the revised policy.